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Call יכול |
Image Video

Call יכול | Image Video

Strauss Water |
Like water for the soul: when employment and contribution to the community are combined

You are invited to read a post in the Strauss blog describing the collaboration between the two companies.

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Strauss Water | Like water for the soul: when employment and contribution to the community are combined

Ynet |
The customer doesn't know that there is a disabled person at the other end of the line

None of us know that in some cases we are dealing with a physically disabled service representative, something of which these service representatives are very proud.

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Ynet | The customer doesn't know that there is a disabled person at the other end of the line

Ynet |
Strauss Water will employ 30 people with disabilities at its call center

Two Call Yachol courses are currently underway, training 30 people with disabilities to operate a telephone service center. A third course will be opening next August.

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Ynet | Strauss Water will employ 30 people with disabilities at its call center

TheMarker |
If a person in a wheelchair can work - so can I

The Call Yachol social enterprise is integrating people with severe disabilities back into the workforce. "This workplace is paradise for us."

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TheMarker | If a person in a wheelchair can work - so can I

TheMarker |
Israel holds a record of the wrong kind in the employment of people with disabilities

Raanan Dinur in an initiative to increase the employment of people with disabilities: "I am against employing disabled people to count screws for pennies; no one should be labeled as deserving lesser wages".

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TheMarker | Israel holds a record of the wrong kind in the employment of people with disabilities

Channel 10 |
Guy and Orly’s morning show – interview with Amir Bar Natan, CEO of Call Yachol

Channel 10 | Guy and Orly’s morning show – interview with Amir Bar Natan, CEO of Call Yachol

Globes |
winning the Globes Award for 2011

Together with Pelephone, jointly winning the Globes 2011 Haim Bar-On award

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Globes | winning the Globes Award for 2011

Ministry of Foreign Affairs |
Yes, they can: Israeli call center employs people with disabilities

Yes, they can: Israeli call center employs the disabilities

A unique business empowers people with a range of disabilities to succeed in the workplace that traditionally shunned them.

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Ministry of Foreign Affairs | Yes, they can: Israeli call center employs people with disabilities

Channel 2 |
Uvda - Work and Prejudice

Efrat, 35, doesn't want any favors. She is a teacher, she has a bachelor's degree, she loves to smile and laugh, and she also has cerebral palsy. She doesn't want pity, she just wants to be treated as an equal and be allowed to continue working at the call center for disabled people.

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Channel 2 | Uvda - Work and Prejudice

AllJobs |
Special Job Fair

At the job fair held here at AllJobs, we encountered a number of employers who announced they had achieved a formula that allowed them to benefit from their company's operations, while also making a contribution to their community and society.

AllJobs | Special Job Fair



Creating a situation in which everyone wins is something to which many employers aspire. At the job fair held here at AllJobs two weeks ago, we found a number of employers who announced that they had achieved a formula that allowed them both to make a profit and benefit from their company's operations, and also make a contribution to the community and society.

These employers are among the 20 representatives of large companies participating in an exceptional and inspiring job fair, focusing on jobseekers with disabilities. At the fair, the first in Israel for people with disabilities, more than 200 jobseekers met with over 20 employers, including IBM, Intel, Pelephone, Tikshuv. Michlol, Makshivim.net, and Call Yachol, who are willing to provide them with work.

From conversations with Efrat Winch, the owner of Call Yachol, Eitan Ben-Yitzhak, owner of Makshivim.net, and Amnon Timer, CEO of Dialogue, I understood how much employing people with disabilities enriches the organization and contributes to it and its staff just as much as it contributes to the disabled employees. Employing them is an advantage in every respect, says Timer of Dialogue. We are flourishing, and within two and a half years we have grown to a company employing 150 people with disabilities, says Winch of Call Yachol.

 

A normal working life

 

The aim of the people with disabilities at the fair was to find an opportunity to start a normal work life. To get up in the morning, drive to work, park, take the elevator, get something to drink, go in and start working. This is what we all do every morning. It sounds simple.

But for someone with impaired mobility, it is far more complicated: What side of the parking lot is the wheelchair ramp? Which of the three elevators is wide enough? How to reach the water station on the counter from a wheelchair? How to turn from the corridor into the workspace without knocking over the big potted plant in the corner?

These are only some of the physical difficulties of people with disabilities. The other problem is to land a job interview with an employer: because many employers do not want to employ people working from home, many workplaces are not accessible, special needs cannot always be met, and a particular disability (for example, difficulty in talking on the telephone) can overshadow existing skills and abilities (for example, knowledge of computer programs).

Nonetheless, employers who decide to make room for people with disabilities talk in terms of a win-win: the company gains and is enriched by dedicated and committed employees, and people with special needs have the opportunity to contribute and belong to it.

 

A first opportunity

 

In order to create more opportunities for employers and people with disabilities to find each other, Nurit Peleg-Walberg, who suffers from a restrictive muscle disease, initiated a job fair for people with disabilities. She initiated the fair in light of her current difficulties in finding work, despite the fact that she has a master's degree in information science and considerable experience in content editing.

Nurit is a strong, determined woman who has chosen to be active and create possibilities, and in doing so has created an opportunity for the participants to enjoy a special and useful encounter. Like her, the 200 or so people with disabilities, each of whom had made an enormous effort to take part in the fair, are also strong people - their everyday lives involve far more difficulties than I can conceive, and yet the most notable qualities among the majority of the people I spoke to were optimism and determination.

From the jobseekers at the fair, I understood the extent to which they view their disability as secondary - "When you get to know me, my wheelchair becomes unimportant. But for that, you have to get to know me", said Dudi Gal, a stand-up comic in a wheelchair looking for work in telemarketing.

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Ha’aretz |
Hear the change

A telephone service representative who is hard of hearing? It sounds like science fiction, but it is completely real for Maxim Levin, 28 and hard of hearing, who has worked at a call center for over 18 months.

Ha’aretz | Hear the change



The company was founded by Dr. Gil Winch, who chose to set up a social business with the goal of having a significant impact on the issue of employment for people with disabilities in Israel. Three years after its launch, it already has over 160 employees, including people with physical and mental disabilities, and is the biggest employer of people with disabilities in the open market in Israel. Among the company's clients are large companies such as Pelephone and Bezeq International.

Levin describes with regret the misgivings that accompanied him and accompany his friends as they look for work. "Fear of the unknown, as well as the question of whether the work tools and working environment will suit my needs, fear of failure and rejection, all these leave many people with disabilities at home. I also brought this anxiety with me. Happily, I soon understood that I was in good company. They fitted special equipment for me, an amplifier for the earphones and telephone that made it possible for me to answer calls like everyone else, and I met with a great deal of understanding and patience."

 

"Learning from my experience"

 

Levin has a bachelor's degree in industrial engineering and management - the combination of an academic degree and his high achievements and enormous motivation have resulted in him quickly being promoted to the position of control and operations manager. "I started as a cellular content sales representative. After a preparatory course for the position, including training, accompaniment and mentoring, the results were not long in coming. I was successful at what I did. It was a wonderful feeling." Thanks to this success, Maxim was promoted to a position in which he manages quality control processes in the company, and is in daily contact with the company's team managers in order to improve business targets.

"I am constantly learning and making progress. The lessons I have learned are both personal - issues of interpersonal communication - and professional. I have learned to cope with my fears, and not let them dictate my actions. Before, I saw only the obstacles, and now I see the way forward. There are challenges along the way, but I mainly look forward. I aspire to learn and to get even further ahead."

 

In the picture: on the right, Maxim Levin, and on the left, Arik Zeevi.

 

When asked about his dreams, he says that he would like to open doors for more people with disabilities, so that they are not afraid to take this step. "I still have friends, not necessarily hard of hearing, who are wondering whether to take this step and go out into the job market.

Today there are two other people who are hard of hearing at Call Yachol, one of them on the current course being held by Call Yachol and Bezeq International. I am happy and excited that people are learning from my experience."

But he has another, more personal dream that he keeps until the end of the interview. According to the doctors' recommendation, Maxim needs to use two hearing aids, in both ears. His current hearing aids are not new, and he doesn't use them regularly because of their nature. Today, there are advanced digital devices, but unfortunately he doesn't have the financial resources to afford their cost. The two hearing aids are likely to cost more than NIS 15,000.

"We are in the ninth month. We have a baby on the way. I ask myself how I will hear him. We are both deaf. We will use devices that will enable us to be in control, by vibrating or flashing, but it still hurts me that I won't be able to hear my child clearly."

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Call יכול |
English Speaking Video

English Speaking Video about the Founding of the Company Including an Interview with the Founder Dr. Gil Winch

Call יכול | English Speaking Video

Channel 1 |
Mabat News

The first item about Call Yachol appeared on the Channel 1 Mabat newsreel in June 2008

Channel 1 | Mabat News

Bezeq International |
Believes That Everyone Can

The first business in Israel and in the world to employ solely people with disabilities.

 

Bezeq International | Believes That Everyone Can



Graduates of the first course are just starting work for Bezeq International at a call center run by Call Yachol, the first business in Israel and in the world to employ solely people with disabilities. Call Yachol is a telephone service center established in the hope of integrating people with disabilities in the labor market and giving them an equal opportunity and an equal salary to that in force in the market. The Bezeq International service array will soon be joined by graduates of the second Call Yachol course, after 5 weeks of professional training, during which they were paid a salary as of the first day of the course.

The new Bezeq International representatives have a wide range of disabilities: they sit in wheelchairs, use crutches, have impaired vision, mental problems, and more. Their ages range from 20 to 60, they come from the Arab and Jewish sectors, and from all around the country, even from remote places such as Nahariya and Ma’alot. What they all have in common is the desire and determination to succeed just like anyone else. The representatives are trained in a full professional course to answer any inquiry from Bezeq International internet or international call customers.

Call Yachol is a social start-up initiated by Efrat Segev-Winch and Dr. Gil Winch, who has a doctorate in psychology. The company is managed by Amir Bar-Natan, and is located in Rishon Lezion. The trainees attend a training course at the Bezeq International training center in Petach Tikva. During the unique training courses, they were visited by Itzik Benvenisti, CEO of Bezeq International, Nurit Kantor, VP Service, and Tzachi Dotan, VP Human Resources, who met the new representatives and heard their special stories, like that of Meir H. Meir, who partially blind, is one of the graduates of the first Call Yachol course for Bezeq International, and makes his way every day from his home in the Krayot to the Call Yachol call center in Rishon Lezion. Meir graduated successfully from the course, largely thanks to the special adaptations made for him in the Bezeq International classroom, including special software enlarging the letters on the computer screen to suit his needs.

Nurit Kantor, VP Service at Bezeq International, said that “as a company leading the field of internet and international calls in Israel, we are proud to give our customers excellent service from dedicated and committed service representatives. The representatives from the first Bezeq International and Call Yachol courses have proved that nothing can stand in the way of desire. They are optimistic, have fierce will-power, and excellent service orientation. We are proud to have trained them to join our ranks, and happy to give many of them the first employment opportunity of their lives.”

Amir Bar Natan, CEO of Call Yachol, added that “the sector of people with disabilities has the highest percentage of unemployment in Israel. Call Yachol was set up to provide a  business and social response to this problem, and 80% of its employees have been taken out of the circle of unemployment. The trainees in the Bezeq International and Call Yachol courses are benefitting twice over: on the one hand they are now part of a leading company, and on the other hand they have regained their belief in themselves. The staff are happy to come to work, and in support of that, one of the graduates of the first Bezeq International course told me that she waits all weekend for Sunday so that she can go back to the job she loves.”

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Shimon Peres |
Letter from the President of Israel

The President of Israel congratulates Call Yachol on the third anniversary of its establishment

Shimon Peres | Letter from the President of Israel



The President of Israel

The President congratulates Call Yachol on the third anniversary of its establishment

January 2011

 

 

Dear partners and employees,

 

It is my privilege to congratulate Call Yachol on its third anniversary.

Your pioneering company is a role model for the "social start-up", and proof that business success can be combined with genuine social fulfillment and making a significant contribution to the community.

The door that you have opened to thousands of people with disabilities, Jews and Arabs from across the country, enables them to integrate fully in the job market and to enhance it. By doing so, you have not only created a unique employment opportunity for them, but also generated an important development in support of building a more humane, egalitarian and enlightened society in Israel.

Dear employees, you are testimony to the fact that with less, it is possible to do more. Despite your handicaps, you have proved yourselves able to function, work well, create, and believe.

I am proud of each and every one of you. You are truly capable of anything!

 

Bless you all,

Shimon Peres

 

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