Employees

Employee Stories

Sylvie.Y |
My Story

At Call Yachol they don't see their employees as people with disabilities, because they expect everyone to achieve the same performance as other people in other companies.

Sylvie.Y | My Story



My name is Sylvie Yagodayev, 41 years old, from Ramle. Married with three adult children. I immigrated to Israel in 1990 from France. I have been working at Call Yachol for almost 2 years. I came to Call Yachol at the referral of my rehabilitation worker from NII, because I have impaired vision. Previously, I had not been able to find suitable work because of my disability. Call Yachol opened the door for me to return to the workforce. When I came to Call Yachol I was lacking in confidence, and I did not know how I would cope with my disability.

Right from my first days in the company, the managers and instructors taught me how to use the Zoom Text software, which enabled me to enlarge the screen as much as I needed. The company made every possible adjustment to enable me to succeed. At Call Yachol they don't see their employees as people with disabilities, because they expect everyone to achieve the same performance as other people in other companies.

At the moment I am working at a call center providing customer service and sales for clients of Bezeq International. I have worked there for over 18 months, and I'm very happy with my job. I am both a customer service representative and a mentor for new representatives joining the Bezeq International operation at Call Yachol.

The work is not easy, but the family atmosphere at Call Yachol means that I come to work every day with a smile on my face. The management team is very considerate of the employees, and also knows how to support, encourage and give respect.

This job has given me back my life in emotional terms, because it has boosted my self-esteem, and I have proved to myself that, with the right adjustments and tools, I am just as capable as anyone else of achieving the work targets. I recommend all people with disabilities to go out to work, and to apply to Call Yachol.

"Saving a soul is saving a life"

 

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Gil.H |
My Story

In the end they told me I had been accepted. They made sure I had close support during my first week, to help me keep up with the pace of the class, and then they brought me a large screen with Zoom Text, which is a program that enlarges computer text, without which I couldn’t work. At Call Yachol there is discipline, but I have never experienced any place like it in my life.

Gil.H | My Story



My name is Gil Haimovitz, 26, from Bat Yam. Before that, I lived in Jerusalem.

I was born prematurely in my mother's sixth month of pregnancy, and as a result my sight and hearing are almost completely destroyed, I have only one kidney, and my entire right side doesn't function very well.

Nonetheless, I am independent in everything, I go to work on my own, and function as an independent person in every respect despite my handicap. In my personal life, I love dealing with computers and cell phones. I kept going to the Pelephone service center work, until the manager at the Givat Shaul center gave me the telephone number of Call Yachol, and said to me that he was not sure, but I should give it a try and perhaps they would take me on.

I discovered Call Yachol on March 31, 2009.

I went to 3 interviews with Shirit and two with Amir, because I have really poor eyesight and they wondered how I would manage to provide good and quick service to customers, and in the end they told me I had been accepted. They made sure I had close support during my first week, to help me keep up with the pace of the class, and then they brought me a large screen with Zoom Text, which is a program that enlarges computer text, without which I couldn’t work. Before Call Yachol I had hardly been familiar with the software and accessories for the blind, because I have no family and no one to give me what is due to blind people.

I took a *166 course, and now I am a station manager for initial registration, portal enquiries, and charging Easy cards for customers. I really love providing service to customers; sometimes there are low points but Call Yachol is my life. I made a few mistakes at first, and some recently, and I kept thinking that they would fire me. I said this to my manager, and she reassured me and refused to hear it. Obviously at Call Yachol there is discipline, but I have never experienced any place like it in my life. For me, Call Yachol is a big family and I have made new social ties, warm and goodhearted people that it is fun to talk with about anything, even about the most personal issues.

There is enormous trust between me and the company managers, so if I need something I go in and ask without embarrassment, and my request is always answered, whether it involves help in my personal life or has to do with work.

With the customers, I suffer verbal abuse almost every day, but I do not respond, and still try to help because that's my nature.

The job has changed my life completely. My self-confidence has increased. I don't have sweet dreams at night because I remember my past, but when I think about Call Yachol everything is totally different.

I wish Call Yachol every success in the future, and hope that we stay together forever. You have entered deep into my heart.

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Aryeh.K |
My Story

And then I received a surprising email from a strange company called Call Yachol, looking for an odd creature like me…It seemed too good to be true, like an exact answer to what I had been looking for, a framework for leaving the house, seeing people, laughing, and feeling like a 16-year-old.

Aryeh.K | My Story



I was born in 1950, and at the age of 2 I came down with polio, which mainly affected my legs. I needed a brace on my left leg, but despite everything they made sure I grew up like a regular child.

The truth is that I was a very mischievous child, making trouble for my teachers and parents, climbing onto trees and roofs, and doing all kinds of nonsense. And so my school days and teenage past very pleasantly in Yad Eliyahu, Givatayim, and everything was fine other than the moment when everyone went off to the Army and they didn't take me. That was a moment of crisis, and an attempt to find life in a different way - university studies, various jobs.

In 1973, during the Yom Kippur War, I found a way to volunteer in the Army and after the war they finally agreed to let me serve. Since I had acquired a profession in the field of computers in the meantime, this is where they put me. At the end of my conscripted service, it was suggested that I should sign on to the standing army. I said that I was willing to do so, but only if I was made an officer... They looked at me as if I was crazy, but apparently it's good to be crazy. Eventually, after I took the matter up to the highest ranks in the Army, I was allowed to go on the officers course. I served in the standing army for 20 years. Among other things I was in Lebanon, near Sidon, during the first Lebanon war, working on a classified computer project. Over the years, I got married and I have three children, the oldest is now 31 and the youngest is 16. I retired from army service with the rank of major. I worked in a range of jobs, among others as manager of the computer unit at Assuta Hospital, and supervisor of computing in the Ministry of Environmental Protection, and then I became self-employed in the field of computers.

10 years ago I was widowed, and my business also began to falter. I found myself without occupation (voluntarily). On the one hand, I wanted to work, but on the other hand I didn't want any crazy 10 or 12 hour work day; financially I was all right. In a word, I stayed home passing time... And then I received a surprising email from a strange company calling itself Call Yachol, looking for odd creatures like me… It seemed too good to be true, like an exact answer to what I had been looking for, a framework for leaving the house, seeing people, laughing, and feeling like a 16-year-old. In short, a year has passed and I'm here at Call Yachol, enjoying coming to work, enjoying the work itself, the company of young people who treat me if I too am young, and tell me that I have the mind of a child (big deal, I'm all of 60...). In a nutshell, hats off to those who thought up Call Yachol, to Gil and Efrat and to our unique manager Amir; I am proud to be with you.

 

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Yossi.Z |
My Story

After four years of unemployment, hundreds of résumés, and many interviews with no results, I arrived at the Call Yachol call center. Much has already been written and said about the family atmosphere at Call Yachol, but for me, Call Yachol gave me so much more than just work. First and foremost, I can hold my head high and be proud of my disability. The end of 40 years of repression!

Yossi.Z | My Story



Everything is possible with faith

I have been asked more than once, what is my secret and how I have achieved what I have. And I say that it is all by the grace of God, who teaches man knowledge and gives mankind understanding, and thanks to my beloved parents, who never gave up on me.

My name is Yossi Zidovitz, and I'm 40 years old. I was born as one of the first set of premature triplets at Assaf Harofe Hospital, weighing just 900 g! (That is the weight of a tennis ball, or a small kitten.) Sadly, my smallest brother died the day after he was born, and just my sister and I were left.

Because of the lack of oxygen during birth, I suffer from a limp in both legs, and from a certain curvature of the knees as a result of surgery to extend the Achilles tendon to enable me to stand on my feet and walk.

In gratitude to God for having been able to bring children into the world my parents decided to give us a Torah-observant education, and I was born into a religious home.

All my life I have attended regular institutions, other than pre-kindergarten, when I went to a rehabilitation kindergarten at Assaf Harofe Hospital.

Afterwards I went to the Tachkemoni State Religious School, Yeshivat Hadarom Yeshiva High School, Merkaz Harav Yeshiva in Jerusalem, and then Bar Ilan University, where I earned a bachelor's degree in sociology and Talmud, and diploma studies in journalism and media.

The time I spent studying media were the best years of my life. Media studies gave me good organizational ability, and the ability to make contacts. On completion of my studies, I worked as a reporter for the student union newspaper at Bar Ilan University for three years, mainly covering current affairs, religion, and gender issues. I also had a column in Hatzofe newspaper for two years, covering synagogues with special stories.

And then came the time to find regular work. After four years of unemployment, hundreds of résumés, and many interviews with no results, I arrived at the Call Yachol call center through Another Way to Employment and the NII branch in Rehovot. I have worked at Call Yachol for four and a half months, in the insurance department, marketing group deals. Much has already been written and said about the family atmosphere at Call Yachol, but for me, Call Yachol gave me so much more than just work. First and foremost, I can hold my head high and be proud of my disability. The end of 40 years of repression!

Today I walk much more freely and energetically. And I am much more determined! (Especially after a day when I have met my targets, of course...) I have developed assertiveness and a thick skin, and I no longer talk in a whiney and imploring tone of voice.

Among my friends and acquaintances, I am considered a success story, and I think it all begins and ends at home, with the message that my parents and society gave me, that I am just like everyone else. They didn't let me get away with anything, or pity me in any respect. I even took part in school trips, and climbed Mt Tabor on my own two feet, and if they had to make an alternative route just for me, they did that too.

Today I don't feel that I'm struggling as much, my main struggle is with the social stigma and preconceptions. It's as if when you have a small disability, other people also decide for you what to think and what to do.

On moving to Carmit’s team, I want to thank Gil and Efrat, who are like our parents at the call center, and Noa, my team leader, who worked for me day and night, and took care of all my needs, as well as the other team leaders and shift managers who were always available. Also Amir, the CEO, for his trust, his niceness and his cheerfulness, and the Tandem staff who extracted abilities from me whose existence even I was not aware of.

My message is: Even with a slightly broken body – with a determined spirit you can do anything.

Wishing us all success in whatever we do, and fulfillment of all our dreams.

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